Much like their superiors, they come in all shapes and sizes. The new hire who was so promising in the interview and now that the probationary period is over they can't seem to do anything right; the really, really nice person who respects you as their manager and can't quite get it right even though you give them every chance; the armchair lawyer who knows employee rights better than you, or so they say; the loud mouth, strong personality who knows it all, not fun to try to manage or be around and frankly easier to ignore; the long service employee who has never really been a fit but no one wants to deal with the issue; the older worker, and the minority or female who knows and lets you know that they are in a protected class.

And then there is you, the manager; how well prepared and comfortable are you to really manage the performance of your employees? Where does it all begin and how do you effectively and fairly manage employees?

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