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Customer Service

This instrument offers a unique look at specific techniques for developing communication excellence with customers. Ideal for call centers, inside sales personnel and any other function where the critical focus is ongoing customer service. It helps employees listen and evaluate customer intentions using a process of inquiry to accurately define problems versus simply guessing. This is also an excellent tool to develop skills for identification of potential incremental sales opportunities.

For more information about this or other W.I.N.G.S. offerings:  Contact us for more information